Help & FAQ
Shipping
We Ship Nationwide From Baliuag, Bulacan. Shipping Is ₱150.00. You Will Get A Tracking Number Once Your Order Ships.
Payment
Pay With Cash On Delivery, Or GCash, Maya And Cards Through PayMongo. Online Payments Are Confirmed Automatically.
Why Do You Ask For An ID?
To Protect Customers From Fraud, We Verify Each Customer Once Before Their First Order Ships. It Takes About One Business Day.
Are Your Perfumes Authentic?
Yes. Every Item Is Sourced From Authorized Distributors.
Returns And Terms
If An Item Arrives Damaged Or Wrong, Message Us Within 7 Days Of Delivery With Photos And We Will Make It Right. Opened Perfumes Cannot Be Returned For Change Of Mind.
Can I Cancel My Order?
Yes, Until It Is Packed. Open The Order In My Orders And Tap Cancel Order.
Still Need Help? Email support@thedubaishop.com.ph.